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Course
Leadership Series: Shared Decision Making
This course differentiates between collaboration and shared decision making. It highlights the importance of communication amongst staff and the importance of the resident or patient in self-determination, or "what matters," as well as the importance of staff members being empowered to make decisions within their scope of practice.
Course
Leadership Series: Managing Up, Down, and Across
This course addresses the importance of appreciating and adapting to people with different perspectives, priorities, and personalities regardless of whether you are the boss, a middle manager, or a member of the direct workforce. The participant will learn strategies to navigate and influence people who approach work differently. The importance of looking beyond your own needs and perspectives to consider the needs and perspectives of others is discussed.
Course
Leadership Series: Managing in Times of Crisis
Using the coronavirus pandemic as a framework, the critical role of the leader in managing chaos, complexity and uncertainty is explored. Important behaviors such as staying calm and focused, delivering honest, fact-based communication, being visible and available to staff, and setting short term goals are discussed. We address the necessity of capturing what frontline workers have learned from caring for patients with a novel virus so that organizational learning can be enhanced and best practices can be created and shared.
Course
Leadership Series: Creating a Culture of Respect and High Performance
Incivility in the workplace spans a broad spectrum from low intensity deviant behavior to outright bullying and harassment. In this session, we explore reasons why this problem may occur, what ill effects are created when the workplace is not safe and healthy, and the effects of deviant behavior on patient care, staff morale and organizational resources. We discuss why a zero tolerance policy is the desired strategy for managing incivil behavior, how leaders can learn to address incivility and what supports are helpful to them in doing so.