Leadership Series: Creating a Culture of Respect and High Performance
Course CE Credits
1.0 Nursing Continuing Education Contact Hour
Course Target Audience
- Direct Caregivers
- Healthcare Professionals
- Registered Nurses
Incivility in the workplace spans a broad spectrum from low intensity deviant behavior to outright bullying and harassment. In this session, we explore reasons why this problem may occur, what ill effects are created when the workplace is not safe and healthy, and the effects of deviant behavior on patient care, staff morale and organizational resources. We discuss why a zero tolerance policy is the desired strategy for managing incivil behavior, how leaders can learn to address incivility and what supports are helpful to them in doing so.
Eloise B. Cathcart, MSN, RN, FAAN
Clinical Associate Professor and Program Director of Nursing Administration
NYU Rory Meyers College of Nursing
This is part of the HIGN Leadership Series, originally developed for ArchCare the Continuing Care Community of the Archdiocese of New York.