This course differentiates between collaboration and shared decision making. It highlights the importance of communication amongst staff and the importance of the resident or patient in self-determination, or "what matters," as well as the importance of staff members being empowered to make decisions within their scope of practice. 

This series serves both individuals and organizations. 

Individuals will hone their leadership skills by understanding how to: differentiate between being a manager and being a leader, link their personal values to their leadership role, lead through uncertain times, and build resilience for themselves and their staff. 

On an organizational level, the series will help enhance recruitment and retention which ultimately provides a higher quality of care. It is of utmost importance to hire and keep qualified staff that are empowered to be accountable and responsible, engaged in their work, and made to feel like important members of the community.